Kirsten Joseph
Warranty Manager
Warranty
The G-Team
We guarantee that the same love and attention that you receive throughout your build process extends past the moment we hand you the keys to your new home. We want our homeowners to take great pride in our homes, just as much as we do! That means we won’t hang you out to dry! At 45 days and 11 months past your home closing anniversary we send in our specialty G-team to ensure your home is functioning the way that it’s supposed to be. You might wonder — what is the G-team? Well, they are our collective group of warranty managers and trade partners who show up after you move into your new home. This elite team inspects their own work and addresses any issues you've discovered since moving in. We like to say that the only difference between an old house and a new one is that with a new home you get to discover the quirks first! Never fear, the G-Team's got you.
Warranty Guide
Below you’ll find some documents about our warranty policies and information for taking care of your new home.
Warranty FAQs
This is most likely a normal air bubble in the gas supply. Not to sound like an IT Tech but... have you tried turning it off and on again? No, seriously! We recommend you try turning the fireplace on for 15 seconds, then off for 15 seconds, repeat until it lights.
What if it doesn't fix after that? Give us a call.
This is natural, the term is "checking." You can reduce the severity and keep the material looking aesthetically more pleasing by keeping all unpainted wood properly sealed. Find more details in your new home warranty guide for exterior material maintenance.
Those squishy spots in your yard are drainage ditches called swales. A swale blends in with surrounding landscape design and facilitate water management. It is normal for them to be squishy, especially after a recent rain. You should not see standing water (water on top of the sod/grass) for more than 48 hours, but it can remain squishy for longer.
Sod takes some extra care until established. Be sure to fertilize and water it properly.
This is normal. That coating is called parging. Parging is essentially a cementitious paint and gets shrinkage cracks easily. You can buy "parge" at any hardware store and just fill in the crack for a more aesthetic look.
